Types of personal information we collect when you become a customer and provide it to us include: 

• Name 

• Address 

• Billing address 

• Shipping address 

• Email address 

• Telephone number 

• Credit card, debit card and bank account numbers (solely for payment purposes) 

PERSONAL INFORMATION YOU PROVIDE TO US WHEN YOU SUBSCRIBE TO MONITORING SERVICE 

Types of personal information we collect when you become a subscriber to monitoring services and you provide it to us include: 

• Whether the location is a home, apartment or business 

• Name and telephone number for friends or family you would like to be contacted in the event of an alarm 

• Information such as your “safe word” and log-in credentials used to verify your identity if you forget your log in credentials for your AWS account 

• Email address 

• Telephone number 

• Zone list, which helps us identify where the alarm activity is coming from at your premise 

• Information such as your alarm activity stored in your online account. This activity includes, but is not limited to, when the alarm is armed and disarmed, and when an alarm event is triggered 

PERSONAL INFORMATION COLLECTED THROUGH THE SECURITY CAMERA OR OTHER CAMERA-ENABLED PRODUCTS 

When you enable the recording features of your security camera or other camera-enabled products (for example, AWS’s video doorbell product), we will record, store, and process video and/or audio recordings from the device, depending on how you configure the camera and its settings. This may include capturing and making available to you portions of the recording data as part of a notification or analysis of the data to identify motion or other events. We process and store information from your camera-enabled product so that we can send you alerts when there is an event. If you have the recording features enabled, during the subscription period applicable to your camera-enabled product we will capture, process, and store video and audio recordings from your camera for at least 5 days from the date such data is first recorded and stored on our systems ("AWS's date of first capture"). During your subscription period, you will be able to access those recordings for up to 20 days from AWS's date of first capture of such data. 

NOTE: Privacy laws in your state may impose certain obligations on you and your use of security camera or other camera-enabled products. You (not AWS) are solely responsible for ensuring that you comply with any applicable laws when you use such camera-enabled products. For example, you may be required to display a notice (even inside your home) that alerts visitors to your home that you are using a security camera or other camera-enabled products that are recording audio and video. Please also consider that recording and sharing of video that involves other people may affect their privacy rights. 

NON-PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT AUTOMATICALLY 

As is true with most websites, we collect certain non-personally identifiable information automatically as you use our Site, such as: 

• IP address 

• Browser type 

• Computer or device type 

• Unique device identifiers for mobile devices or tablets 

• Operating system version 

• The website from where you navigated to our Site 

• Time and date of using, accessing, or otherwise interacting with our Site 

• The pages on our Site that you view 

• The name of your Internet service provider (ISP) 

NON-PERSONALLY IDENTIFIABLE INFORMATION COLLECTED THROUGH COOKIES AND ANALYTICS PARTNERS 

We use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences. 

AWS PRODUCT OR ACCOUNT INTERACTION WITH THIRD PARTIES 

If AWS offers any product or account connections or integrations with third-party products, applications, functionality, or services (collectively, “Third-Party Products and Services”), and you choose to enable or connect to such Third-Party Products and Services through the means authorized and directed by AWS and/or such third-party partners, you acknowledge and agree that we may share certain information about you with such third parties for account authentication and management, and to enable the activation, connection and integration with and to such Third-Party Products and Services on such third parties’ platforms. For example, when you elect to use Third-Party Products and Services, such as AWS’s Amazon Alexa, Apple Watch or Google Assistant (as, if or when each is introduced), you agree that we may provide certain data about you to such partners in order to enable the activation, connection and integration with and to such Third-Party Products and Services you intend to use or otherwise choose to activate. In some cases, AWS or the third-party partner will instead (or also) ask for permission to control the AWS products and services and/or Third-Party Products and Services that you have activated and connected to as contemplated hereunder. Your consent is required to allow any of these exchanges or requests for control and you will be able to revoke or disable it at any time. 

YOUR CONSENT 

Except as otherwise provided in this Policy, we will not share personal information with companies, organizations or individuals outside of AWS. 

LEGAL PROCEEDINGS 

We will share personal information with third party companies, organizations or individuals outside of AWS if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: 

• Meet any applicable law, regulation or subpoena. 

• Enforce applicable Terms of Sale and Terms of Service, including investigation of potential violations. 

• Detect, prevent, or otherwise address fraud, security or technical issues. 

• Protect against harm to the rights, property or safety of AWS, our users, customers or the public as required or permitted by law. 

• Under certain circumstances, we may be required to disclose your personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.  Under these circumstances we will require a subpoena. 

• If we are contacted and asked to voluntarily produce any information, including, but not limited to video and / or audio recordings, we will ask for your written permission before doing so. If you decline, we will decline on your behalf. 

You have the right to request that we provide certain information to you about our collection of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following: 

• The categories of personal information we have collected about you 

• The categories of sources from which we have collected your personal information 

• Our business or commercial purpose(s) for collecting or selling your personal information 

• The categories of third parties with whom we have shared your personal information; and 

• The specific pieces of personal information we have collected about you 

You have the right to request that we provide certain information to you about our disclosures and sale of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following: 

• The categories of personal information we have collected from you 

• The categories of personal information we have sold about you and the categories of third parties to whom we sold such information, by category or categories of personal information for each category of third parties to whom the personal information was sold; and 

• The categories of personal information that we disclosed about you for a business purpose 

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized agent. 

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. 

We endeavor to respond to your request as soon as we can. If we are not able to respond to your request within 45 days, we will let you know that we may require additional time (up to 90 total days). 

You may also use an authorized agent to exercise your rights on your behalf. If you wish to use an authorized agent, we require that your authorized agent provide written proof to us that he or she is authorized to act on your behalf, and we may also require your authorized agent to verify his or her own identity. To appoint an authorized agent, please Contact Us at our office at: AWS Security, Inc. 10 St. Charles St., Suite 7A, Thornwood, New York 10512 (for Right to Know or Right to Delete requests) or (for Right to Opt-Out requests) or Contact Us by phone at 888.557.7233 or 718.822.6535. 

INFORMATION WE COLLECT 

If You are a Visitor to Our Website or Interact With Us: 

• We have collected the following categories of personal information from consumers in the last twelve (12) months: 

• Identifiers (such as your name, address, email address, telephone number, unique device identifiers for mobile devices or tablets, visitor identification number, and IP address) 

• Commercial information (such as products or services you considered, or other purchasing or consuming information) 

• Internet or other electronic network activity (such as information about your interaction with our site, your browser type, computer or device type, visitor identification number, operating system version, the website you navigated from to reach out site, timestamp information about your visit to our site, the pages on our site that you view, and the name of your internet service provider) 

• Geolocation data (such as your approximate location based on IP address) 

• Inferences (such as creating a profile about your preferences based on your interaction with us and our website) 

• Our sources for this information: 

• We receive this information directly from you when you provide it to us, participate in our contests, surveys, promotions, or other activities, and when you communicate with us 

• Some of this information is collected automatically when you visit our website 

• Our business purposes for collecting this information: 

• To send you updates about new products and to suggest products and services to you that we think you may be interested in 

• To operate and improve our business, products and services, website, and mobile applications  

• Third parties we disclose this information to: 

• Certain third parties help us to host our website, send email updates about the website, provide marketing and advertising services for us 

• We work with social media partners such as Facebook, LinkedIn and X (formally known as Twitter) 

• Any other person or entity to whom we are obliged by applicable law or regulation or subpoena to make the disclosure  

If You Are an AWS Customer: 

• In addition to the information above, if you have purchased a AWS product from AWS or a service from AWS in the last twelve (12) months, we have collected the following categories of personal information: 

• Identifiers (such as your login credentials and information about your household. We additionally may collect contact information of users’ family and friends for alarm notification purposes) 

• Protected classification characteristics (if you respond to our optional customer surveys) 

• Financial Information (such as your payment information when you make a purchase) 

• Internet or other electronic network activity (such as information about your and your devices) 

• Audio, visual, and similar information (if you use our security cameras or other camera-enabled products, we collect information such as audio and video recordings from such devices) 

• Inferences (such as a profile based on information reflecting your activity and preferences) 

• Our sources for this information: 

• We receive this information directly from you when you purchase, setup and use our products and services, and when you communicate with us 

• We sometimes combine information that you voluntarily provide to us with information that we automatically collect when you visit our websites or interact with our products and services  

• Our business purposes for collecting this information: 

• To deliver our products and services to you 

• To send you alarm alerts and important service information about your alarm and our services 

• To communicate with you about your orders and purchases 

• To send you updates about new products 

• To provide monitoring services to you, if you enable them 

• To detect, prevent or otherwise address fraud, security or technical issues 

• To operate and improve our business, products and services, website, and mobile applications  

• Third parties we disclose this information to: 

• If you choose to enable account connections or integrations with third-party products such as AWS’s Amazon Alexa, Apple Watch or Google Assistant, we may share your information with such third-party products. This is only done with your consent, and you can revoke or disable these connections and integrations at any time 

• If you subscribe to our monitoring or emergency dispatch services, we disclose your information to third parties to facilitate those services 

• If you request setup assistance, we may disclose your information to third parties to assist you with setup services 

• We do not sell or share your information for marketing purposes. 

If You Are a California Resident: 

• In addition to the above, if you are a California resident, then in the last twelve (12) months, we may have collected the following categories of personal information: 

• Identifiers (such as your name, email, household information and other identifying characteristics) 

• Our sources for this information: 

• We receive this information directly from you when you purchase, setup and use our products and services, and when you communicate with us 

• We sometimes combine information that you voluntarily provide to us with information that we automatically collect when you visit our websites or interact with our products and services  

• Our business purposes for collecting this information: 

• To operate and improve our business, products and services, website, and mobile applications 

• Third parties we disclose this information to: Our service providers, such as our backend hosting provider, monitoring facilities, payment processors and interactive service partners 

Note that in addition to what is disclosed above, we may share your personal information with our service providers in order to operate and deliver our products and services, operate our website, and help us in other areas of our business. For more information about how we use service providers, please review the section titled, “HOW WE USE AND SHARE YOUR INFORMATION” in our main Privacy Policy.